Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
If you receive an order damaged or packaged incorrectly you may be qualified for a new item. To be qualified for a new item free of charge you must ship us the damaged product. You will be responsible for all shipping and handling costs.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt (paper or electronic), photo or proof of purchase.
Please do not send your purchase back to the manufacturer.
Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery is eligible for returns and refunds.
Refunds (if applicable) :
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com or call us at +1 (908) 516-0543.
Exchanges (if applicable) :
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org. You may send your item to: 4 Ekes Court, Vernon New Jersey US 07461.
We will send you a pre-paid shipping box to mail your damaged item to us.
To return your product, you should mail your product to: 4 Ekes Court, Vernon, New Jersey US 07461.
Depending on where you live, the time it may take for your exchanged product to reach you, may take up to 30 days.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.