FAQ

Frequently Asked Questions:

Q: What if my order doesn't arrive at all?
A: Shoot us a message immediately and we will refund or reship you a new item within 2-5 business days. Some packages get lost or damaged due to complications during the delivery process. (weather conditions, accidents, etc.) Read our Return & Refund Policy below:
 
Q: Are there any customer perks?
A: Perk 1: Customers that make a purchase of $300 or more will receive $50 off their second purchase and a free mystery gift. You are only eligible to receive a free mystery gift if you make a second purchase after your previous purchase of $300 or more.
     Perk 2: Customers that make a purchase of $1,000 or more will receive one free $100 and below product of their choice, a mystery gift, and $50 off their next purchase of $100 or more.
 
Q: Are the lamps handmade?
A: All lamps are carefully handmade using high quality materials prepared just for you.
 
Q: How long do I have to wait for Customer Support?
A: We greatly value our customers needs. Customer Support responds within 30 minutes, if not, then within 24 hours. Click the link below to contact us:
 
Q: How long until my package arrives?
A: All packages arrive within 7-24 business days.
 
Q: Packaging & Handling?
A: All products are placed into a custom package to prevent any damages. Merchandise is handled with precaution in a timely manner.
 
Q: Do you have a referral program where I can sign up to make money?
A: Yes, you can sign up to our Affiliate Program by clicking the link below:
 
Q: Do you have any sort of Rewards Program for free credit?
A: Yes, you may sign to our Rewards Program and get free credit towards your next purchase by clicking the link below: